Nextiva and Vonage both offer cloud-based phone systems to many of users that have accepted the benefits offered by an Internet telephony system. With a clear comparison of the two, it will be showcased how one expertly manages to surpass the services and features provided by the other. Below is our detailed comparison.
Pricing: The first aspect to be discussed is the cost of the services provided by each company. Vonage’s unlimited business plan offers services for $39.99. Comparably, Nextiva offers an Office Pro Plan for 1-4 users at the cost of $34.95 a month and it’s Enterprise feature offers services for 1-4 users at $44.95 month. With an Enterprise plan, individuals are provided with a vast amount of features that companies can easily benefit from.
These include call forwarding, free number porting, call and messaging management tools, voice are already included in the plan. The drawback to this is that many of the features being offered and included in their pricing are not necessary for every company, as some small businesses with just a handful of workers only require a few comprehensible features. However with Nextiva, features can be added as needed to create a customizable plan that works for any scale of business.
Superior Features: Both Nextiva and Vonage offer premium features, such as HD video conferencing so that you can show meeting attendees can clearly see exactly what you are referencing, virtual fax features so that you can send and receive faxes in your inbox. Both providers also offer meet-me conferencing and it allows multiple callers to have access to the same live call. Before the call is commenced, a conference number is shared across multiple users within a group.
This allows them to connect altogether on one platform. However, there are certain features provided by Nextiva that the other does not support such as softphone capabilities, extension mobility, video on hold, blackberry application support and many others. It is essential that when a choice is being made for your business, that crucial features be considered.
Customer Support: Both companies do not outsource their services and instead provide US based support to their customers. Vonage provides 24 hour service, 7 days a week and can be contacted via email, and telephone. Nextiva also offers contact via telephone and email. However their hours or operation are Monday-Friday 5am – 6pm and Saturday 9am – 1pm in AZ time zone.
The overall benefit to an IP telephony system is its ability to allow various voice and messaging data to be transferred over a single network. Unlike traditional circuit phone systems, this permits many calls to be managed over one network without any interruptions in the system. The high quality features offered by IP services permit individuals to remain united on one platform.
Nextiva and Vonage are both competent companies in their fields. However in deciding which provider is ideal for your business, measuring the amount of features offered in addition to the cost, will assist you to decide which provider is favorable for your business. Nextiva offers plans and features that are customizable and can be tailored to fit your company’s needs. Thus should you be searching for an IP company that is scalable and can amend to suit you growing business, Nextiva offers this advantage.
